Until recently, telehealth was not commonplace here in CT. Not only has the public health emergency forced widespread adoption of telehealth, but it also triggered a flurry of piecemeal rules and executive orders in rapid-fire succession causing substantial confusion. The most confusing of those rules relate to the delivery of telehealth services via telephone.
DHHS announced waivers of various compliance requirements for providers to ease administrative and operational burdens during this pandemic. I think the theme here is that providers just need to do the best that they can during these challenging times. Those that prioritize patient care, act reasonably and in good faith and do not commit fraud or abuse will be spared from enforcement actions.