A new Connecticut law (Public Act 25-97, Section 4) prohibits healthcare providers from requiring patients to leave an electronic payment method on file as a condition of receiving care or services. A violation will constitute an unfair trade practice under Connecticut law.
Fortunately, the law does not prohibit providers from “requesting, collecting or storing bank, credit or debit card or other payment-related information if the patient agrees to provide such information.”
The new law takes effect October 1, 2025.
Action Item: Providers should review intake forms and billing policies to ensure they clearly state that patients are not required to leave payment information on file. Providers may still offer the option for patients to do so for convenience and timely payment, as long as it is not a condition of care.